Comments on: Herb Chambers Honda Complaints- Worst ever customer experience http://productmanagementtips.com/2007/05/22/car-dealers-are-still-the-same-worst-ever-customer-experience-at-herb-chambers-honda/ Practical software product management tips Wed, 16 May 2012 14:52:56 +0000 hourly 1 http://wordpress.com/ By: TrueCarGuys.com http://productmanagementtips.com/2007/05/22/car-dealers-are-still-the-same-worst-ever-customer-experience-at-herb-chambers-honda/#comment-3301 Sun, 18 Dec 2011 21:23:53 +0000 http://gopalshenoy.wordpress.com/2007/05/22/car-dealers-are-still-the-same-worst-ever-customer-experience-at-herb-chambers-honda/#comment-3301 Julie, that is indeed a bad story. As for the OP, I feel your pain. I work in the Internet Department of a car dealership and have a Auto Consulting service I run on the side (TrueCarGuys) and I personally do know how important good customer service is these days. Sometimes like Craig said, we have to deal with not only the dealer but the manufacturer so it can get complicated. I would encourage Julie to go on http://www.dealerrater.com and post her story on the dealer’s page because it will help other customers avoid their dealership and go somewhere who provides better service and doesn’t sell cars that are reported stolen.

Quick plug: I don’t know if any of you have considered buying through an Auto Brokering service (like TrueCarGuys ;) ) because we have experience in which dealers are worth avoiding even if their prices are slightly lower, we keep a blacklist of dealers based upon feedback and stories like these on this blog comment feed. FYI Herb Chambers Honda is on our blacklist…

]]> By: julie Green http://productmanagementtips.com/2007/05/22/car-dealers-are-still-the-same-worst-ever-customer-experience-at-herb-chambers-honda/#comment-1535 Wed, 30 Dec 2009 05:12:00 +0000 http://gopalshenoy.wordpress.com/2007/05/22/car-dealers-are-still-the-same-worst-ever-customer-experience-at-herb-chambers-honda/#comment-1535 Buying my first car was a nightmare from Herb Chambers. I am a student in PA but my family is in MA so when I came home for thanksgiving break I stopped at Herb Chambers to look at a new Honda Civic. Worst mistake of my life. Getting everything together so I could finally drive the car back to school took over 2 wks and then I finally pick up the car and learn a week later that the car I was given was reported stolen. So now I am in PA driving a stolen car and my sales rep is of no help. They basically wanted me to drive a stolen car back to MA so I could exchange it. It wasn’t until we begged and got a lawyer that they finally agreed to drive my car to PA and pick up the one they had reported stolen. Never again will I buy from them and avoid Keith Obanor Banks or whatever his alias is at all costs! He is the most disrespectful and incompetent person I have dealt with.

]]> By: Craig Dunbar http://productmanagementtips.com/2007/05/22/car-dealers-are-still-the-same-worst-ever-customer-experience-at-herb-chambers-honda/#comment-466 Sat, 21 Jun 2008 01:21:14 +0000 http://gopalshenoy.wordpress.com/2007/05/22/car-dealers-are-still-the-same-worst-ever-customer-experience-at-herb-chambers-honda/#comment-466 Honda in general can have pretty sorry service. I am looking for others who have had experiences with the Honda Civic Hybrid and the problem of the rear tires generating a lot of noise due to this. This problem is caused by a defective stablizer in the rear which cuasies damage to the tire. Honda will repair the stablizer but not replace the tires so the noise continues.

I am tired of getting pushed around. Anyone with this problem and wishes to join in a possible class action lawsuit against Honda please contact me. I have a meeting with an attorney concerning this next week.

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