Comments on: Small nuggets … Big payback http://productmanagementtips.com/2008/05/04/small-nuggets-big-payback/ Sat, 22 Nov 2008 22:33:37 +0000 http://wordpress.org/?v=MU hourly 1 By: nick coster http://productmanagementtips.com/2008/05/04/small-nuggets-big-payback/#comment-411 nick coster Mon, 05 May 2008 13:18:00 +0000 http://gopalshenoy.wordpress.com/?p=103#comment-411 In any market where the core products are considered 'commodities' it is operational and service innovations that can really help build customer value or reduce costs. A pet pain point for me at the moment is my bank. This is not because of the competitiveness of their interest rates, but instead the awful time that I have performing the simplest of tasks. They take a good core product and make it terrible with poor service and operational support. So this should be an easy fix right? Well not really. There may be all sorts of technical issues that make it a challenge but these are not the barriers. The main problem is that fixing little things is just not sexy. Can you imagine being the product manager who suggested flying the planes slower? That would have been a tough project to sell in a high paced industry. Bravo!! --nick coster In any market where the core products are considered ‘commodities’ it is operational and service innovations that can really help build customer value or reduce costs. A pet pain point for me at the moment is my bank.

This is not because of the competitiveness of their interest rates, but instead the awful time that I have performing the simplest of tasks. They take a good core product and make it terrible with poor service and operational support.

So this should be an easy fix right? Well not really. There may be all sorts of technical issues that make it a challenge but these are not the barriers. The main problem is that fixing little things is just not sexy.

Can you imagine being the product manager who suggested flying the planes slower? That would have been a tough project to sell in a high paced industry. Bravo!!

–nick coster

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