Software Product Manager by Gopal Shenoy

Day: July 23, 2008

• business customer experience customer needs marketing product management

  Why customers walk away?

  Kristin Zhivago has an awesome post on her blog titled Gone! The reason customers leave. I would strongly recommend that anyone who touches a customer (sales, tech support, product management, professional services, executives) read it. I had written last year about how customers are lot more tolerant of a vendor’s…

  July 23, 2008