Comments on: Contact Us but facilitate it ….

By: David Keith Daniels

David Keith Daniels — Mon, 13 Jul 2009 16:28:46 +0000

It is so incredibly ridiculous how companies believe there are “common practices” for contact us information. It may be common practice among designers but I doubt it’s common practice among buyers. The contact us information should be easily identifiable in 5 seconds or less. How’s that for a common practice?

By: Stewart Rogers

Stewart Rogers — Thu, 11 Jun 2009 23:35:40 +0000

As someone who visits a lot of customers, I get distraught when the contact us page doesn’t (accurately) list all office locations and current phone numbers.

By: gopalshenoy

gopalshenoy — Thu, 11 Jun 2009 03:08:00 +0000

I am not sure why you think millions of potential customers would ping you (maybe a good problem to have) and only 3 would buy your product If true, this is very scary if only 3 out of a million people who ping sales buy.

On the other note, if a million people are going to ping your sales people, you could have any one of the following common problems:
1) Your website is not clear on what you offer that they have to call to talk to your sales people
2) They don’t know how much your product costs and also if there is group discounting if they buy multiple licenses.
3) Your product mix (if you have one) is confusing to them that they need to talk to a human being to figure it out.
4) They don’t know how to buy (those 3 in a million who wanted to buy :-)) – you are not offering self service that they have to call sales.

So just making your contact information is not going to solve your problem. Make sure that your website clearly communicates what you offer, how much it costs and how to buy. Implement an exhaustive FAQ maybe?

By: PuristProductManagement

PuristProductManagement — Wed, 10 Jun 2009 16:52:33 +0000

Nice post. I wonder what your thoughts are on IM type products. I’m considering implementing this on some of my online products, but worried that the sales team will just be pinged by millions of potential customers of which only 3 would buy the product

By: Contact info « John Peltier on Products

Contact info « John Peltier on Products — Tue, 09 Jun 2009 03:53:33 +0000

[...] I have to admit, this post rang true for me. When I go to find contact information for a company, and I run across a contact [...]