Comments on: Five reasons why customer visits “rock” http://productmanagementtips.com/2009/10/07/softwareproduct-manager-customer-visits/ Practical software product management tips Wed, 15 Feb 2012 20:10:52 +0000 hourly 1 http://wordpress.com/ By: Software product manager’s first 30 days at a new job …. | DumasLab http://productmanagementtips.com/2009/10/07/softwareproduct-manager-customer-visits/#comment-2623 Sun, 30 Jan 2011 17:29:22 +0000 http://gopalshenoy.wordpress.com/?p=812#comment-2623 [...] is mar­ket research done? Cus­tomer vis­its? Sur­veys? Focus groups? Advi­sory boards? User [...]

]]> By: Rian http://productmanagementtips.com/2009/10/07/softwareproduct-manager-customer-visits/#comment-1442 Fri, 04 Dec 2009 16:12:41 +0000 http://gopalshenoy.wordpress.com/?p=812#comment-1442 Great post — thanks for helping to make the case for ethnography!

]]> By: Raj http://productmanagementtips.com/2009/10/07/softwareproduct-manager-customer-visits/#comment-1338 Thu, 08 Oct 2009 02:50:52 +0000 http://gopalshenoy.wordpress.com/?p=812#comment-1338 Gopal, great points, I agree. The book “Inside Intuit” talks about the benefits of customer visits and valuable insights that can be obtained through it. Some good anecdotes about how Intuit learned a lot by doing this when they were a small company.

- Raj
Accompa – Affordable Requirements Management Tool for PM Teams

]]> By: jidoctor http://productmanagementtips.com/2009/10/07/softwareproduct-manager-customer-visits/#comment-1337 Thu, 08 Oct 2009 01:45:10 +0000 http://gopalshenoy.wordpress.com/?p=812#comment-1337 Totally agree with your points, and would say that there are others that can be added. These are the same core reasons that underline the persona development process as well. You can’t see, learn and experience this by staying in the office.

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