Delivering products that solve customer needs remains my passion. I have been doing this in the software industry for the last 14 years. I am currently the Director of Product Management, Small Business at salary.com in Waltham, MA (DISCLAIMER: The ideas expressed in this blog are my personal views and in no way represent those of my employer). Prior to salary.com, I have worked at RSA and also spend 11 years at SolidWorks Corporation the leading manufacturer of 3D mechanical CAD software used by 635,000 users in 80,000 companies. Product Management, Market research, requirements analysis, product positioning and pricing are topics of great interest to me.

Interfacing with customers to understand their needs and delivering innovative solutions that solve their unmet needs is what gets me going. Over the last 14 years, I have had the pleasure interfacing and working with a diverse set of customers ranging from Fortune 500 companies to small-to-medium businesses in more than 10 countries. Over these years, I have also had the fortune of working with some of the brightest development talent in the software industry.

Some of my key strengths are

1) Listening to customers and discovering their unmet needs which if solved will end up in products that customers would happily buy

2) Communicating the discovered customer needs to internal stakeholders via business cases and justifying product development investments

3) Leading cross functional or direct report teams in successfully delivering products that solve these needs

4) Communicating the benefits of the products in user vocabulary as opposed to marketing jargon (that scalable, robust three tier reliable architecture that uses web service oriented architecture - you know what I mean)

While not having fun thinking about solving customer problems, I enjoy spending time with my family and of course watching the beloved Boston Red Sox and New England Patriots play. Go Sox and Patriots!!