Posted on October 15, 2007 by gopalshenoy
My previous post was about the horrible customer experience at the Apple store. I find out that I am not alone – there are more and more stories on the internet how their customer service is bad. Here is a recent post on San Jose Mercury News – very much along the lines of my [...]
Filed under: Apple, business, customer experience, customer service, marketing, word of mouth | 6 Comments »
Posted on October 14, 2007 by gopalshenoy
Yesterday, my Mighty Mouse, only 10 months old and the one I purchased with my iMac, stopped working – all I could do was scroll down and not scroll up. I decided to take it to the nearest Apple store in Natick – about 25 miles away. I also had a $600+ gift card from [...]
Filed under: Apple, business, customer experience, customer service, marketing, product management | 12 Comments »
