Customer experience – how often do you think about it?

Not often !! Think back to all the products that you have bought in your life – for how many of them has the buying/first usage experience been so good that you have remembered it. In my case – exactly two – iPod and iMac. In fact, I was so impressed with my iMac packaging, [...]

What can we learn from the New England Patriots?

Over the last week, I cannot tell you how embarassed I have been to say that I am a New England Patriots fan? I have loved the Patriots since I moved to Boston in 1996. Them going to the Super Bowl my very first year here in Boston helped of course (though they did not [...]

Remove the unnecessary so that necessary can speak !!

This morning, while walking through Terminal 3 of the San Francisco airport to get to my gate, I happened to notice the design museum display near the moving walkways. The museum is titled “From Prototype to Product: Thirty-three Projects from the Bay Area Design Community“.Behind each display, were quotes of some famous people.
One of them [...]

Joined RSA !!

I have been in radio silence for the past 3 weeks with no blog posts. After coming back from a month long vacation in India ( a welcome break), I started my new gig as a Product Manager at RSA, security division of EMC on August 27th. Since then, it has been heads down work [...]