Have you got error messages when using applications that have made you wonder whether a real person wrote these messages? It has happened to me numerous times. The best error message I have ever seen is when Pro/PDM, a CAD data management product from PTC once crashed with the error message – “Gastronomic error occurred, [...]
Filed under: business, customer experience, marketing, product management, user vocabulary | 1 Comment »
My previous post was about the horrible customer experience at the Apple store. I find out that I am not alone – there are more and more stories on the internet how their customer service is bad. Here is a recent post on San Jose Mercury News – very much along the lines of my [...]
Filed under: Apple, business, customer experience, customer service, marketing, word of mouth | 6 Comments »
Yesterday, my Mighty Mouse, only 10 months old and the one I purchased with my iMac, stopped working – all I could do was scroll down and not scroll up. I decided to take it to the nearest Apple store in Natick – about 25 miles away. I also had a $600+ gift card from [...]
Filed under: Apple, business, customer experience, customer service, marketing, product management | 12 Comments »
Here is a great video that I came across produced by Geert Desager of Microsoft – watch for yourself, it is fun !!
Filed under: business, marketing, product management, voice of the customer, word of mouth | 1 Comment »
My previous post was about how product managers should think more about customer experiences. I had mentioned about how I have had the most memorable product experiences when I bought my iPod and my iMac. Here is another one that is service related that has truly been enjoyable. For the last one year, we have [...]
Filed under: business, customer experience, customer needs, customer service, marketing, word of mouth | Leave a Comment »
