Apple customer service complaints!!
October 15, 2007 12 Comments
My previous post was about the horrible customer experience at the Apple store. I find out that I am not alone – there are more and more stories on the internet how their customer service is bad. Here is a recent post on San Jose Mercury News – very much along the lines of my experience.
Apple’s So-Called Geniuses Can Do Better: In order to fix my daughter’s iPod, a staffer at an Apple store wanted me to request an appointment with one of their ‘geniuses’ — their word, not mine – San Jose Mercury News 10/15/07