Listening to the “Voice of the Customer” – Tips
June 2, 2007 Leave a comment
I have been working with customers for the last 11 years in determining their unmet needs and then creating products/solutions to solve those unmet needs. Over these years, I have learnt a lot about how to do these customer interactions while I have made several mistakes. I have decided to share these tips via my blog by writing on one tip per day over the next several days.