Talk about social media is everywhere – it is being used by everyone and some don’t even understand what it means. Francois Gossieaux has a very interesting blog post titled “We don’t do marketing with social media – social media is what caused marketing game to change” – a very interesting 5 minute read.
To me, the game changer brought on by social media is putting the customer in charge and not the vendor. I don’t spend on anything that does not have “real user” reviews whether it is making a hotel reservation, buying an appliance etc. I don’t go to any vendor’s website to read how their product is the greatest thing since sliced bread – the only thing I do is google “<productname> reviews” and if nothing comes up, conclude that the product is not any good or does not have enough buyers and just move on finding another seller who can sell me the same or similar product.